Shipping

We only post within Australia.

Orders are dispatched within 1-3 business days, once payment is received. During peak times (Christmas, public holidays) please allow up to 5 business days for despatch.

All orders are shipped via Australia Post using Parcel Post, with a unique tracking number.

A postage cost of $9.95 is applied at check out; unless Free postage discount code is used at checkout

You will receive a confirmation email with tracking once your order is sent out from our studio.

Refunds

We do not offer refunds so please choose carefully as we cannot exchange or refund items if you change your mind once products have been sent.

In some circumstances, we may be able to alter, credit or refund your order before shipping. Simply email us your order confirmation and reason. However, this cannot be guaranteed as we endeavour to post your items right away.

We can not refund in the event of a reaction to any of our products so if you have any conditions that you may be worried about please reach out and we can go through some options for you.

While we do check every order before shipping, human errors can occur. If you receive an incorrect, damaged or faulty item, please do not open the product and contact us within 5 business days with photo evidence.

Returns Policy

We do not accept returns/exchanges on our products unless they are deemed to be faulty.

If you believe your product from Holos Organics is faulty please reach out to us asap. Evidence must be provided for faulty products.

Email your order confirmation and evidence to holosorganics@gmail.com or call 0466 056 431

Product Information Policy

Holos Organics takes pride in creating products that not only are amazing but actually work. To do this we ensure all our products are of the highest possible quality, understanding that most of our products are derived from and are plant based these items are not always Australian grown for multiple reasons such as climate. However, all our products are handmade here in Australia using certified organic, natural, pure, sustainable and minimally processed ingredients as much as possible. Please be aware that because of this, there may be slight changes to the texture, smell and colour of the products from time to time; this is usually because of seasonal variation and changes in which season the plant was harvested. This has no effect on the quality of the product.

Allergy Information

Many of our products contain nut oils such as Almond. While many of our products are incredibly nourishing to sensitive skin, it is recommended that you patch-test your skin with our products and discontinue if you develop any irritation.

Most reactions to essential oils are mild and can be treated at home. If you applied the oil topically, thoroughly wash the affected skin with gentle soap and cool water. Applying a cold, wet compress to your skin can feel soothing.

If you get essential oil in your eyes, flush your eyes with cool water and seek medical advice.

Storage of Products

We keep all our products completely natural and free from synthetic ingredients. This does mean the products need to be stored in a dry and cool place (below 30ºC).

To protect the potency each product containing essential oils or salts must be kept out of direct UV Light.

Product Longevity

All our products have an expiry date,

Essential oil blend products an expiry date of at least 24 months from purchase providing the correct storage conditions.

Salt based products an expiry date of at least 12 months.

Dried items such as teas an expiry date of 12 months. Teas may last longer depending on the correct storage conditions however we recommend to begin brewing and consuming within the first 6 months due to best flavour of the product.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from “holosorganics.com.au”

1.1 HOW WE COLLECT YOUR PERSONAL INFORMATION

When you visit the website “holosorganics.com.au”, we automatically collect certain information from your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

1.2 WE COLLECT “DEVICE INFORMATION” USING THE FOLLOWING TECHNIQUES:

1.2.1“Cookies” are small blocks of data created by a web server while a user is browsing a website and placed on the user's computer or other device by the user's web browser. Cookies are placed on the device used to access a website, and more than one cookie may be placed on a user's device during a session.

1.2.2 “Log files” A log file is a computer-generated data file that contains information about usage patterns, activities, and operations within an operating system, application, server or another device. Log files show whether resources are performing properly and optimally. We use log files to track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

1.2.3 “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

2.1 ”HOW DO WE USE YOUR PERSONAL INFORMATION”

We use your Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud;

- Manage workflow and business related bookkeeping;

- Service providers such as PayPal who manage our payments portal.

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

PLEASE Note: We will never Call, SMS or Email requesting payment!

3.1 “SHARING YOUR PERSONAL INFORMATION”

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, our website and online store is hosted using SquareSpace.com.au. We use SquareSpace to power our online store. You can read more about how SquareSpace uses your personal information here: https://www.squarespace.com/privacy

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4.1 ”BEHAVIOURAL ADVERTISING”

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5.1 “DO NOT TRACK”

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6.1 “YOUR RIGHTS”

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information form.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

7.1 “DATA RETENTION”

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8.1 “CHANGES”

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

9.1 “MINORS”

The Site is not intended for individuals under the age of 16.

10.1 “CONTACT US”

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at holosorganics@gmail.com or by using the direct contact form on our website “holosorganics.com.au.